Manager, Admissions - Training, Coaching & Onboarding

We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. This concept connects deeply to the idea that, in choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for so many people. It’s also a call-back to the transformative power of education itself. Seek a career that will challenge you to make a meaningful difference through work with a passionate, empowered team in an environment where your voice matters and your ideas are always important.

If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Reporting to the Director of Student Recruitment Initiatives, Training & Events, the Admissions Manager – Training, Coaching & Onboarding, is responsible for working with the various admissions leaders to ensure key performance indicators (KPIs) are achieved according to set targets established by Senior Student Recruitment leadership. The Manager provides ongoing training, coaching and mentoring for current admissions advisors, onboards all new admissions advisors, and works on special initiatives/projects to increase overall admissions experience and sales performance. This position includes implementing objectives; managing staff and ensuring completion of tasks/projects; assisting with finding ways to improve the student and/or employee experience through enhanced processes, programs, and services; collaborating with internal key stakeholders, and overall team performance, in alignment with our corporate strategic imperatives. As a People Leader, the Admissions Manager will foster a working environment where all team members can be their best selves, grow and thrive, and support our corporate mission of championing student success.

• Onboard all new domestic admissions advisors to ensure they are prepared to convert leads, maintain relationships throughout the sales process, and maximize their daily production.
• Support the onboarding of new Associate Directors of Admissions (ADOAs) and Managers (recruitment and events).
• Ongoing and continuous coaching for all admissions advisors and ADOAs/Managers where applicable.
• Design and develop new onboarding programs/trainings to stay progressive in this rapidly changing environment.
• Develop and conduct scenario-based training on various topics such as sales strategies, our Inspire Process, organization, applicant process management, and other best practices.
• Ongoing audits of admissions advisors’ usage of salesforce, call recordings, and overall sales strategies.
• Team up with the ADOAs/Managers to develop specific coaching plans for advisors to identify the root causes of performance challenges, and action accordingly, as well as celebrate the successes and best practices.
• Collaborate with various departments to introduce new admissions-related initiatives to help meet and exceed daily, weekly, monthly, quarterly, and annual key performance indicators (KPIs) and sales targets to support YEC’s corporate strategic imperatives.
• Collaborate with IT to assist and onboard any new tech-related enhancements, including, but not limited to; CRM improvements, phone system, appointment booking system, sales tools, etc., to ensure a smooth transition.
• Supporting the review of data, policies, procedures, programs, technologies, resources, and implementation of updates, to the Admissions department and leadership.
• Collaborating with cross-functional colleagues in Marketing, Academics, Student Finance, Student Services, and Registar’s Office for applicable campus(es) and/or location(s).
• Contributing to a positive corporate culture that supports equity, inclusion, learning, and wellness.
• Upholding the integrity of YEC’s mission, vision, and programs, which comply with provincial legislation.

• 5+ years of experience in sales leadership and customer service, including experience with performance management and reporting, mentoring and coaching, and providing ongoing training to Admissions staff.
• Bachelor's degree, or master’s degree, in a related discipline (or international equivalent).
• Ability to demonstrate knowledge and experience in creating and delivering robust recruitment strategies, recruiting and onboarding new employees, and working closely with Marketing and other departments on events and projects. This includes but is not limited to, adhering to current applicable legislation and compliance requirements, sharing of best practices to optimize the student and/or employee experience; and contributing to a team environment in support of the corporate strategic imperatives.
• Knowledge and/or experience in people leadership, including fostering inclusive working environments, managing team responsibilities, coaching, and performance management.
• Experience working in highly dynamic and fast-paced settings and/or organizations.
• Strong collaborator and an ability to work in a complex environment.
• Strong verbal and written communication skills, with strong MS Office skills (PowerPoint, Word, Excel, and Teams).

We provide a transformative, accessible and flexible higher education environment, our team shares a passion for learning, teaching, and growing. We nurture an inclusive, supportive, and diverse work environment throughout our three campus locations. 

• Health Benefits 
• Dental Coverage 
• Retirement Savings Plan 
• Competitive Salary 
• Fun, competitive, and challenging work environment 
• Incentives and rewards 
• Career growth 
• Free Tuition for all Yorkville University Programs 
• Employee and Family Assistance Program 

• An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future-forward.
• The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees - and ultimately our students- from mentorship to teaching, from creative outlets to analytical ones.
• A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
• The opportunity to grow with access to free courses, certifications, and programs - right up to our Doctorate offerings.
• An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services, and a work-life balance.

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest now.

Diversity, equity and inclusion are a critical component of life at Yorkville Education Company and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community, and other equity-seeking groups.

Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify our People Team at 1-866- 467-0661.